Right of withdrawal

§ 3 Right of withdrawal of consumers and consequences of withdrawal

You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days and begins from the day on which you or a third party named by you who is not the carrier took possession of the goods. If you have ordered several goods together and they are delivered separately, the cancellation period is fourteen (14) days from the day on which you or a third party named by you who is not the carrier took possession of the last goods . If you have ordered goods that are to be delivered regularly over a set period of time, the cancellation period is fourteen (14) days from the day on which you or a third party named by you who is not the carrier took possession of the first goods or.

To exercise your right of withdrawal, you must contact us

MITOcare GmbH & Co .KG
Thalkirchner Str. 210, Building 1
81371 Munich

Tel.: +49 89 24 88 163-0
Fax: +49 89 24 88 163-99
Email: info@mitocare.de
www.mitocare.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel your order. To ensure that the cancellation period is met in a timely manner, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

In the event of an effective cancellation, MITOcare GmbH & Co. KG is obliged to return all payments received from you, including shipping costs (with the exception of additional costs that arise due to a different shipping method than the cheap standard delivery offered, and at partial revocation), to be repaid immediately and at the latest within fourteen (14) days from the day on which notification of your revocation of this contract was received by MITOcare GmbH & Co. KG. The payment method you used for the original transaction will be used for the repayment by MITOcare GmbH & Co. KG. If there is an express agreement, other means of payment can also be chosen. Under no circumstances will any fees be charged for the repayment. MITOcare GmbH & Co. KG is entitled to refuse repayment until it has received the goods back or you have provided proof that the goods were properly dispatched. The period begins whichever is earlier. You must send the goods to MITOcare GmbH & Co. KG, Thalkirchner Str. 210, immediately and in any case no later than fourteen (14) days from the day on which you informed MITOcare GmbH & Co. KG of your cancellation of the contract Building 1, 81371 Munich, to be returned or handed over. The deadline is met if you send the goods before the deadline of fourteen (14) days has expired. You bear the direct costs of the return. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded. The right of withdrawal expires prematurely for contracts.
  • for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

Information required in the event of a revocation

If you want to cancel an order, please write an email to bestellung@mitocare.de with the following information:

  • Your order number (found in your order confirmation email)
  • Your name
  • Your full address
  • Your email address with which you placed the order
  • Date of order
  • Date the order was received
  • Reason for revocation

Alternatively, you can also submit the revocation via a letter sent by post or by fax. Please also provide the information listed above.

General information

  1. In general, damage and contamination of the goods received must be avoided. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components and, if necessary, protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
  2. If possible, please do not send the goods back to us freight forwarded.
  3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.