FAQ

Here we answer frequently asked questions about our products, our company and the purchasing process.

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Order & Shipping
MITOcare
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How do I purchase MITOcare products?

Here's how to order our MITOcare products:

Online:Our online store at www.mitocare.de. Here, you can also find our digital shopping advisor.

E-Mail:bestellung@mitocare.de

Fax: you will find our order form, which you can fax to the following number: 089 24 88 163-99.

By phone: During our business hours Monday to Friday, we will be happy to take your order: 089 24 88 163-0.

MITOcare Store: Would you like to receive advice in person? Then come and visit us at the MITOcare Store.

MITOcare Store
Plinganserstr. 38
81369 Munich

Opening hours:

Mon - Thurs: 9:00 - 13:00 and 14:00 - 17:30 hrs.

Fri: 9:00 - 13:00 and 13:30 - 15:30 hrs.


How can I pay from the EU?

MITO offers the following payment options:

on account via Klarna

by direct debit with SEPA direct debit mandate via Klarna

by credit card

by Paypal or Paypal Express

by card or cash payment: if you pick up your merchandise in person

How can I order from Switzerland?

MITO offers you the following payment options:

Klarna is not supported in Switzerland.


MITO therefore offers you the following payment options in Switzerland:

• on account by e-mail, telephone and fax
• by credit card
• by PayPal

Are there any shipping costs for my order?

You will find the shipping costs here:

Germany
Order value up to 149,99 €

5,90 € shipping costs

Order value from 150,00 €

Postage/shipping costs free

EU

Order value up to 149,99 €

TBD, see order process

Order value 150,00 € - 299,99 €

10,90 € shipping costs

Order value 300,00 € - 449,99 €

5,90 € shipping costs  

Order value from 450,00 € 

Postage/shipping costs free

Switzerland

Order value up to 449,99 €

10,90 € shipping costs

Order value from 450,00 €

Postage/shipping costs free

Zones 3 - 8

Zone 3

Order value up to 599,99 €

30,90 EUR shipping costs

Zone 4 

Order value up to 599,99 €

31,90 € shipping costs 

Zone 5 

Order value up to 599,99 €

37,90 € shipping costs 

Zone 6 

Order value up to 599,99 €

38,90 € shipping costs

Zone 7 

Order value up to 599,99 €

43,90 € shipping costs 

Order value from 600,00 €

Postage/shipping costs free

Can I pick up the products?

The products are shipped from an external mail order. We are happy to accept your order and ship the products in no time.

There is also the possibility to pick up the products in our store. Please inform us with your order. In consultation with us, you can then personally receive your order during our business hours.

Mitocare Store
Plinganserstr. 38
81369 Munich

Opening hours:
Mon - Thu: 9:00 - 13:00 and 14:00 - 17:30
Fri: 9:00 - 13:00 and 13:30 - 15:30

The nearest ÖPNV stop is "Harras".

Can I track my shipment?

Using a DHL tracking code that you received by email, you can view the status of your order on the DHL site and track the shipment.

How fast will my order be processed?

Orders received by 11:00 a.m. are usually shipped on the same day. MITOcare delivers all over Europe. Worldwide delivery is possible with certain restrictions. Delivery is carried out via DHL GoGreen.

Are all MITOcare products always in stock and therefore available for order?

Normally the entire product range is in stock. Current information about our products can be found in our online shop. Our MITOcare Store also has all products at hand. If something is not available, it will be indicated in our online shop along with the expected delivery date.

What is the general contact information of MITO?

MITOcare GmbH & Co. KG
Lindenschmitstraße 44
81371 Munich

Telefon: +49 89 24 88 163 - 0

Fax: +49 89 24 88 163 - 99

E-mail: info@mitocare.de

You can reach our imprint here

Take a look at how to get to MITO by public transport.

The MITOcare head office is located at Lindenschmitstraße 44, near Harras in Munich.  

You can reach MITOcare by public transport in various ways:

From the S-Bahn/underground station U-Bahn "Harras" (accessible with S7, U6 as well as the BOB) it is about 500 meters walking distance

From the bus station "Am Harras" (accessible with bus lines 132, 53, 54, 124, 130 and X30) it is about 300 meters walking distance. Our business premises are located on the second floor.

How do I get to the MITOcare store?

From the S-Bahn/underground station "Harras" (accessible by S7, U6 and the BOB) it is about 300 meters walking distance.

From the bus station "Am Harras" (accessible by bus lines 132, 53, 54, 124, 130 and X30) it is about 100 meters walking distance.

But why don’t I get more information about the properties of MITOcare products?

Food supplements are legally classified as food. Therefore, they are subject to a different law than, for example, medicines. Legally, the advertising of health products is subject to certain restrictions. Dietary supplements are considered food. Production, sale and advertising are regulated by law. Fixed rules are in force in particular for advertising health-promoting properties. The European Health Claims Regulation has controlled the use of nutrition and health claims on foods since 2007. Health claims are statements that establish a link between a food or its ingredients and the effect on health. For example, "Vitamin B12 supports blood formation," or "Iron contributes to normal immune system function."

Does MITOcare also offer monopreparations in addition to the complex products?

With our product line MITOcare micronutrient Principle Causa Logica complex products, we offer synergetic complex products based on the model of nature. With our new micronutrient add·on product line, we are focusing on individual main components. The add-on line can be supplemented in addition to our Principle Causa Logica products.

Do MITOcare products contain allergens?

The European Parliament’s and the Council's Annex II of Regulation (EU) No.1169/2011 defines the 14 most important substances that can lead to allergies or intolerances. These include, for example, gluten-containing cereals, dairy products, products made from shellfish, eggs, etc..

The objective of our product development is to avoid these substances wherever possible. Nevertheless, should some product contain allergens mentioned in the regulation, they must by law be marked in bold in the product’s list of ingredients.

Are MITOcare products suitable for children?

The European Food Safety Authority (EFSA) and the German Federal Office of Consumer Protection and Food Safety specify maximum limits for certain substances as a guide, and in some cases also differentiate between age groups. The daily intake of the products is basically calculated for adults with an average weight of 70 kg and should therefore not be applied 1:1 for children. Our experts are available for individual support via our online product advisor.

Are there any additives in MITOcare products?

In general, all manufacturers and distributors of dietary supplements have the obligation to declare all ingredients. This means that all ingredients and additives subject to declaration must be shown in the list of ingredients of the respective product. The order of the list of ingredients is in descending order of quantity.

MITOcare generally refrains from using substances that only serve as fillers. The space in the capsule is used exclusively for micronutrients and other active ingredients. Here, artificial solvents, binders and/or separating agents are generally done without.

Are my MITOcare products organic?

In general, organic certification is not possible for the use of some substances, such as minerals or vitamins.

Are MITOcare products suitable for vegetarians or vegans?

More than 80% of MITOcare products are now suitable for vegetarians and more than half are even suitable for vegans. Since sustainability is very high on MITO's agenda, we are constantly developing our products with that in mind.

Where are MITOcare products manufactured?

MITOcare products are manufactured exclusively in the countries of Germany, Austria and Switzerland. The majority is being manufactured in Germany.

I have trouble swallowing capsules. Is it okay to open the capsules and consume them in a different way?

All MITOcare products in capsules are allowed to be opened and consumed in powder form without reservation. For taste reasons, it is recommended to add the capsule contents to a smoothie, for example. Please do not stir the capsule contents into hot food or drinks.

I am taking medication. May I also take MITOcare products without risking side effects?

No general statements can be made about this. Please consult your therapist, physician, alternative practitioner, etc.

May I take all MITOcare products during pregnancy without hesitation?

Please contact your therapist, physician, alternative practitioner, etc. about your individual case

Which analyses and tests are useful?

Using your symptoms as a foundation, our trained MITO therapists will conduct specific analyses and tests and adjust those to your individual health needs. We believe in the principle "targeted testing, meaningful supplementation".Therapist Finder

Is it also possible to order MITOcare products for a third party?

Ordering for a specific customer account by a third party is possible only upon presentation of a signed authorization from the owner of the customer account in question, or by means of the account owner's signed order form.

I have forgotten my password. How can I request a new one?

Just click on " Forgot your password?" box below the login area. Enter your email address. We will send you a new password by email.

If you have forgotten the email address you registered with us, or if any other problem occurs, you can reach our customer service at +49 89 248 8163-0, alternatively you may reach us using the digital advisor

How will my personal data be handled?

Your personal data is subject to data protection laws. For more information on this topic, please click hier.

What about my right to withdraw orders?

All information regarding your right of withdrawal can be found here under paragraph 3.

I received incorrect or damaged goods. What should I do?

Contact us either by calling us during business hours, writing an email to customer service or using our digital advisor.

+49 89 248 8163 - 0

info@mitocare.de